Refund policy

Return and Exchange Policy

We want you to feel comfortable with your purchase. If something is not right, please contact us so we can review the situation and help with the next step.

Return Requests

To request a return, email Wesleyiris@gmail.com with your order number, the item you wish to return, and the reason for the request.

Return Condition

Unless the item arrived damaged or defective, products should be returned unused, unworn, unwashed, and in their original condition with any included packaging, labels, and accessories.

Exchanges

If you need another size, color, or eligible replacement item, contact us before returning the original product. Exchange availability depends on current stock.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly. Include your order number and clear photos of the issue so we can evaluate the request efficiently.

Return Authorization

Please do not send products back without contacting us first. Return instructions and the appropriate return destination will be provided after the request is reviewed.

Return Shipping

Return shipping responsibility may depend on the reason for the return. If the return is due to customer preference, sizing choice, or a non-defective item, return shipping may be the customer's responsibility. If the item is confirmed defective or incorrect, we will provide the applicable resolution.

Refund Processing

After an approved return is received and inspected, any eligible refund will be issued to the original payment method. Processing time can vary depending on the payment provider or financial institution.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, personalization, final-sale, or other reasons stated on the product page or at checkout.